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Even though Google Revenues continue to soar, the hidden problem that may stifle growth and may even allow Yahoo or MSN to overtake the paid search market in the future lies in two critical phrases: Customer Support, and Customer Training

Approximately 40% of the small businesses we have surveyed have tried Adwords in the past and failed, and some of them have tried multiple times. In some markets the percentage is closer to 60%. Why? because the program was designed by Google engineers, and heavily favors companies with the type of resources that most small businesses do not have. Unlike MSN and Yahoo who have programs that are much simpler in terms of use for small business people, Google favors a technology driven solution that relies less on customer support, and expects users of their system to become more sophisticated.

The problem with this is that it is working quite well for professional internet marketers and search engine marketing companies employed by big corporations, but many small business people who are not web-savvy are by and large left out of the mix. This is unfortunate because this is a huge segment of potential income that is left “up for grabs” and may be scooped up by MSN and Yahoo who are developing simpler, easier systems with better customer support.

All the major search engines recognize this problem, and getting those “offline” advertisers online is a high priority for all of them, but so far there has not been great success. It is a knowledge and training gap, and neither Yahoo, MSN, or Google has so far been able to address it adequately.

Google’s recent acquisition of urchin, a web analytics program illustrates the problem Google is trying to solve. Big Companies getting involved in paid search will still continue to drive big revenues, but the new internet is about verticals and niches, and Google simply isn’t making the grade in terms of training their customers well enough.

Where do small business customers go after they “churn”? Many of them go back to what they were doing successfully before; email marketing, direct marketing, and call centers according to our study.

The next growth area will be hundreds of thousands of verticals, driven by small businesses exploiting areas and needs that the fortune 500 companies can not fill efficiently. The search engine company that gets the most advertisers on its side will win market share, and winning will require the ability to service everybody, not just the super sophisticated internet super geeks.

However, many private companies not sanctioned by Google, have sprung up in order to try to bridge the gap between the Google Adwords program and the ability to advertise efficiently on Google and achieve a high ROI. One such company is http://adwordstraining.org that offers free video training and free frequently updated information at http://marketingnewsblog.adwordstraining.org

Simple training videos are available on the site, as well as an advertiser self study course to get non-technical people up to speed with Google Adwords advertising.

Between Google’s extensive training program of Google Professionals and private training by private companies, this knowledge gap may be bridged, and in the process a whole new industry of Google Adwords Marketing companies may be created, to facilitate the knowledge gap between Google and the advertisers that want to take advantage of the enormous advertising reach afforded by paid search.

But, this might not be enough for Google to keep its lead, as advertisers often follow the path of least resistance in getting their messages out, and they are the ones funding the growth of the search engine industry.

Where those advertisers ultimately go will determine the ultimate victor in the ever growing search engine wars, and the winner is by no means secure at this point.

Steve Blom
Founding Partner
InTouch Media Group

About the author:
Steve Blom is a founding partner of InTouch Media Group, a publicly traded company specializing in the online marketing field.

http://www.intouchmediagroup.com

Having greatly benefited from my relationship with Google in the past several years, I am dedicating this article to the search engine superstar.

I have to be brutally honest and relay that our friendship hasn’t always been rosy. I got to know Google several years back, when it was just a small fish in a big pond. I started to analyze its every move and realized that Google is a fickle, clever and extremely mysterious being. Still, I decided to get more acquainted. Here are a few things I learned along the way.

When it comes to logic, Google is the queen

In other words, avoid participating in anything that may blacklist you from this search engine, including keyword stuffing, link farms and hosting 50 “sister” sites on the same server. Keyword stuffing doesn’t refer merely to the content of your site, but also the alt tags, headers, URLs and any additional areas of your web site.

Google likes to stay focused

When optimizing the individual pages of your Web site, try to hone in on one or two relevant keywords per Web page. Analyze each page and identify which keyword would be most suitable.

If you decide to optimize for two keywords per page, make sure that they are similar in context. For example, if you are optimizing for the key phrase “insurance leads,” you may also consider optimizing for “insurance sales leads” within the same page.

Google loves to travel

It is commonly known that Google loves links, both inbound and outbound. When it comes to search engine optimization, lots of research has focused on inbound links, but little has focused on the number of links on an actual page. It appears that Google favors sites that have several internal and outbound links over those that don’t have links.

If you have any doubts about this theory, simply do a search on any high-volume keyword or phrase within this search engine and analyze the first few sites that come up. Notice how the majority of them have numerous internal links on the main pages of their Web site.

Google is popular and expects you to be, too

The more popular your site is across the Web, the more Google will favor you. Obviously, having several high-quality inbound links to your site is key in achieving higher rankings. When identifying Web sites for inbound links, target the ones that are highly relevant to your site. For example, if you run a jewelry site, look for sites that are purely informational on the topic of jewelry or gemstones. Also, make sure that the sites you decide to partner with have a good PageRank (at least a 5) and online presence.

To save yourself a lot of hassle, conduct a keyword search relevant to your business and target the Web sites that show up on the first and second pages of Google (weeding out the competition, of course); contact the Web masters of those sites and tell them about your company and find useful ways to compensate them for adding your company’s information on their site.

If you have an affiliate program, don’t be shy to pitch it. If you have an online advertising budget, offer them a pay-per-click deal or monthly advertising fee for promoting your Web site. Note that partnering with these sites or purchasing ads should complement your overall marketing and business development strategy-and not be used merely to get link value.

Google gets bored easily

Regardless of whether your site is informational, e-commerce or just a sophisticated version of a business card, having quality content is crucial for search engine optimization. Adding to that factor is how often you update your site’s content.

If you run a site that has new content added on a monthly basis (do not overdo it), then eventually the Google “freshbot” will start visiting your site more often and index your new content into the database. The more content you update, the more Google visits your site and indexes it quicker. Do not refresh your content simply for search engine optimization purposes, but do take the effort to keep interesting articles, blogs and entries to keep your visitors coming back.

If you haven’t already noticed, keeping pace with Google is not an easy undertaking. It takes a certain level of knowledge, skill and creativity to truly benefit from this relationship. The rest is up to the stars.

Dali Singh is the Managing Director for Blueliner Marketing, a full service marketing and Internet consultancy specializing in Internet Marketing, Public Relations and Corporate Branding. Visit http://www.bluelinermarketing.com or email her directly at dali @ bluelinermarketing.com.

The complexities of Google’s PR (Page Ranking) System have grown more difficult to understand since the Hilltop Algorithm was introduced. This beginner’s guide to the PR system explains the basics of what PR is, what it does, and how it affects your site’s rankings. This revolutionary search algorithm has made it to where the most relevant and popular sites with the best content do the best on Google’s search page. Keep in mind, this algorithm is kept secret by Google for fear of it being exploited, but the basics have been released for study.

In a nutshell, Google’s Page Ranking is a system devised to rank pages based on their content and popularity and place them accordingly within the search results based on their relevance to the general topic. Or, in laymen’s terms, it’s a system to make sure sites are put where they need to be, both in search results and in rankings. A site dealing with pet care is not going to be listed in the top 10 when searching for “web design,” but depending on its content and popularity it could be well towards the top of the list on “pet medicine” or “sick dog.”

PR is on a scale of 0 to 10, with 10 being the highest ranking possible. Of course, only a very few sites have a PR 10 or even a PR 9 for that matter. PR 7 and PR 8 sites are considered very good sites, with lots of original, relevant content and a great deal of inbound links. You will usually find sites with a high PR at the top of the list under Google’s search engine, and many others, since relevant content and lots of links is almost a prerequisite for being placed high in any of the major search engines on any of the major keywords.

PR “Spread”

PR is set up to “pass on” from one site to another, or one page to another if it is within your own site. As the PR “spreads” throughout your site, you will get less and less utility from it. A link from a PR 5 site to your main page will give you a PR 4 link to your main page. Since your main page will be linked to other pages within your site, any links on your front page (up to 100 pages) will then receive a PR 3 link from your main page. It continues to trickle down, exponentially losing power until it peters out.

Keep in mind, however, that depending on what page linked to you, and how many links were on that page in the first place, your PR could be significantly lower than expected. If a PR 5 page links to your site, but has 300 other links on that single page, you may get anywhere from 0 to 4 PR. Thus it is beneficial to have a limited number of links on your main pages, due to the smaller amount of PR being passed down with the more links it is being passed to. Overall, a small, concise site with lots of inbound links and few outbound links would be the ideal “PR trap,” although relevant, original content is needed as well.

PR’s Effect on Rankings

The effects of PR are plainly viewable to anybody with the Google Toolbar. Simply search for a keyword, and look at the PR rating of the top 10 sites. The highest PR will usually be on the top of the list, depending on content. If a PR 8, however, has a keyword that does not match their content, they will most likely be ranked lower than a PR 6 on the same keyword with more relevant content on the subject matter. A site with high, relevant, and original content, along with matching keywords and a multitude of links from related sites, will place extremely high on searches containing their keywords. A site with old content that is not updated often with links from non-related sites and keywords that do not relate directly to their content, on the other hand will probably not show up within the top 100 sites on the same search.

So basically, PR is what drives listings on the Google Search Engine. How to optimize your site to take advantage of this system, however is the real challenge.

Utilizing PR

To make proper use of the PR system, many different things must be done to assure your website is “acceptable” within their guidelines. Basically, making your site more relevant to your topic will have a great effect on your PR ranking, especially if you are “popular” among those sites, or have many links coming from related sites. Each site on the internet has a Page Rank, assigned by Google, based on their content and popularity. To view the page rank of each site, download the Google Toolbar from their site. It will automatically show you the rank of the page you’re on with a small counter on your task bar.

Now, obviously a “good” site links to you, it will have a better effect on your website’s popularity. Say, for example, a PR 3 website puts a link on their links page to your main page. That link will be considered a PR 2 link to your site (PR – 1), giving you a PR of 2 on your main page. If, however, a PR 0 site adds a link to your site, there is almost no change. A link from a grayed-out site, which means they have a negative PR, will actually be a detriment to your PR, as they have been deemed a site not relevant to anything (or relevant, but banned) by Google. Of course, a link from a PR 7 site to your own will be drastically more effective in boosting your PR than even 20 PR 3 links would.

Getting Good Links

One of the most important things to remember about getting a high PR ranking is to get links from “good” sites. These include sites that are directly related to your own site in some way, and preferably sites with a high PR of their own. Good examples include award pages and directory listings. With relevant links coming from related sites with a high PR, your site will not only gain PR fast, but will gain in real popularity. High PR sites traditionally have high traffic due to their link volume and content. If there is a link to you, it is a sign that you have a good site on a related topic with good content as well, attracting visitors who didn’t find exactly what they wanted. More visitors means more PR, which in turn gets you more visitors. You can see how important good links can be.

Try to steer away from sites with unrelated topics, as these will probably not help much, if any with your traffic, and may actually bring a penalty to your PR. Other sites to steer away from when trying to work up your PR would be FFAs, or Free For All link programs. These sites allow browsers to enter their link into a huge list (sometimes of thousands of other sites). Usually you will find that these sites have been “grayed out,” or given a negative PR effect by Google, bringing your PR down if you have a link from them.

Doorway pages are another thing to avoid. These are shorter, shallow sites that are created simply for putting as many keywords and links as possible on their pages in order to “farm” PR for higher rankings on Google. These, in general, once they are found are “grayed out,” as well as sites they link to. Enough links from these will assure that your site will not show up on Google’s search at all.

Getting Good Content

Good, original content is not as hard to obtain as some might think. By writing articles for your site you can provide pages of completely relevant and unique content, as long as the articles are on subject. A few articles will give you plenty of original content to get a fairly good “relevance rating” with Google, which contributes to your PR rating, and it will not trigger the dreaded “duplicate content” tag that will doom your site to obscurity.

In addition, if you can get enough relevant content together, you can eventually become recognized as an “expert” in the field. With that status, you will get enough traffic to boost your PR even more. People are always in need of information, and if you provide good enough information, you will find yourself getting links from all over the internet.

PR in a Nutshell – An Overview

Basically, with enough unique content and relevant links, you can have a high PR site and be ready to take on the internet. Overall, things to keep in mind are to stay consistent with your main topic, both in links and in your content, and stay away from the “no-no” sites mentioned above. If you can do these things, you can gain a high PR and a good ranking with Google in a relatively short period of time.

You can see other articles by Claude Beavers on this topic at: SuperFaster.com – Free Web Promotion Articles and Resources

The recent patent application filed by Google details numerous items the search engine uses to rank web pages. The specific application is summarized as:

“A method for scoring a document, comprising: identifying a document; obtaining one or more types of history data associated with the document; and generating a score for the document based on the one or more types of history data.”

The patent application sheds significant light for those pursuing search engine optimization with Google. Patent applications can be difficult to understand, so following are highlights for those that don’t speak lawyer.

Google’s Link Evaluation

It is well known that Google uses links as a significant ranking element. Although the patent application doesn’t dispute the value of linking, it does highlight the best method for pursuing a linking strategy. Simply put, consistently adding links will have a much better effect than adding links in bunches.

Google notes in the patent application that it looks at links from a historical perspective. The search engine notes the discovery date of links, the life span of the link and the speed at which a new web site obtains links. This approach reveals that Google is discounting quick link exchange strategies such as buying bulk links for your site. Instead, Google appears to consider a natural linking evolution as a sign that a site is “legitimate.”

The specifics of a good linking strategy are a bit difficult to nail down. In the patent application, Google tries to hide the evaluation method by listing factors that “might” go into evaluating links to a site. Factors that “might” be considered include:

1. The anchor text of the link.

2. The discovery date of the link.

3. The growth rate of links to your site.

4. The rate at which links to a page appear and disappear.

5. The age of links with older links carrying more value.

6. Numerous links to a new site will be looked at as spam, unless some of the links are from highly valued sites.

7. Link growth that is constant is optimal.

8. Sudden bunches of new links will be devalued as spam.

A general theme becomes clear as one reads the Google patent application. Google values sites that are in it for the long term, update regularly and consistently grow in link popularity. Taking this theme into account, it is easy to understand why the Google sandbox exists.

A steady approach is the key if you intention is to gain top rankings in Google. While the delay can be aggravating, the results are certainly worth it.

Halstatt Pires is with http://www.marketingtitan.com – an Internet marketing and advertising company comprised of a search engine optimization specialist providing meta tag optimization services and Internet marketing consultant providing internet marketing solutions through integrated design and programming services.

The first question most people have is, “What the heck is a “Google?” It is a play on the word “googol,” which is the mathematical figure 1 followed by 100 zeros. Depending on the level of your love for math, this is either the greatest or lamest name for a search engine. Regardless, the clever kids at Google have turned it into a cultural standard.

The Beginning

Larry Page and Sergey Brin co-founded Google in January of 1996, then known as BackRub. The boys were in the early twenties and classic computer geeks. Sergey was born in Moscow, alum of the University of Michigan and visiting Stanford. Larry was assigned to be his guide. During this visit, they obviously hit it off or today nobody would give a hoot about linking strategies.

Although two men and the name “BackRub” may raise some questions, the name actually referred to a method for producing search engine rankings. Specifically, the BackRub search engine was designed to analyze the “back links” to a site. Although BackRub developed a following with those in the know, nothing much happened for a few years.

1998

As with most new businesses, the boys needed some serious cash. The brass at Yahoo was interested, but initially passed. Sun Microsystems, of all companies, provided an answer. Andy Bechtolsheim was one of the founders of Sun and, thus, had the necessary deep pockets. $100,000 later, the new search engine company was on the way to stardom.

A New Name

As legend has it, BackRub became Google for a rather humorous reason. Apparently, Bechtolsheim accidentally made the $100k check out to “Google, Inc.” You can make your own guess as to which one of the boys said, “Hey, I have an idea for a new name.” In September of 1998, Google opened a small office in Menlo Park, California. The rest, as they say, is history.

Today, Google is based in Mountain View, California. Google prefers email communication, but you can get a live voice by calling (650) 623-4000. If you really want to talk to them, refuse a charge from the company on the credit card you use for Adwords. They will contact you pretty quickly!

The company went public in 2004 [Symbol: GOOG] and has a stock value of around $250 per share. Larry and Sergey are sickeningly wealthy. One can assume that Andy Bechtolsheim is also doing all right.

The Future

In the last year or so, Google has certainly received its fair share of criticism. PageRank is almost useless in relation to ranking in search results. At the time of this writing, PageRank hasn’t worked for three days, which means a change, shuffle, dance or whatever you want to call it is coming.

On the competition front, things are a bit murky. It seems a week doesn’t go by without a patent lawsuit being filed against the company. MSN and Yahoo have started to raise the level of competition and more will be coming. Google’s reliance on AOL as a traffic source is also a bit troubling given the continual loss of market share by the company that nearly brought Time Warner down. Gmail is dogged by patent issues, not to mention questions about violations of the privacy of users. All and all, things are not as rosy compared to a few years ago, but they can hardly be called bad.

Your guess is as good as mine when it comes to predicting if Google will become just another search engine. Personally, I think it will, but not because of any of the above. Instead, the evolution of the Internet suggests there will be a next “big thing.” Who knows, maybe Google will get a Grub [Grub.org] in its Nutch [Nutch.org].

Halstatt Pires is with http://www.marketingtitan.com – an Internet marketing and advertising company comprised of a search engine optimization specialist providing meta tag optimization services and Internet marketing consultant providing internet marketing solutions through integrated design and programming services.